Privacy Policy

1. Information We Collect

1.1 Personal Information

We may collect the following personal information when you use our Services:

• Name and contact information (email address, phone number, mailing address)
• Account credentials (username, password)
• Payment information (processed securely through third-party payment processors)
• Profile information (age, gender, goals, preferences)
• Communication preferences

1.2 Health and Wellness Information

When you use NeuroMax and our Services, we may collect:

• Self-reported health goals and wellness objectives
• Progress tracking data and session history
• Biometric data if you choose to integrate wearable devices
• Responses to assessments and questionnaires
• User-generated content (photos, notes, journal entries)

1.3 Automatically Collected Information

We automatically collect certain information when you use our Services:

• Device information (IP address, browser type, operating system)
• Usage data (pages visited, features used, time spent)
• Cookies and similar tracking technologies
• Location data (with your permission)

2. How We Use Your Information

We use the information we collect to:

• Provide, maintain, and improve our Services
• Personalize your experience with NeuroMax and adaptive coaching
• Process payments and transactions
• Send you important updates, notifications, and service-related communications
• Respond to your inquiries and provide customer support
• Send marketing communications (with your consent, where required)
• Analyze usage patterns and improve our Services
• Detect, prevent, and address technical issues or fraudulent activity
• Comply with legal obligations

3. How We Share Your Information

We do not sell your personal information. We may share your information in the following circumstances:

3.1 Service Providers

We may share information with third-party service providers who perform services on our behalf, such as payment processing, data analytics, email delivery, hosting services, and customer support. These providers are contractually obligated to protect your information.

3.2 Business Transfers

If we are involved in a merger, acquisition, financing, reorganization, bankruptcy, or sale of assets, your information may be transferred as part of that transaction.

3.3 Legal Requirements

We may disclose your information if required to do so by law or in response to valid requests by public authorities (e.g., court orders, government agencies).

3.4 With Your Consent

We may share your information for any other purpose with your explicit consent.

4. Data Security

We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include encryption, secure servers, access controls, and regular security assessments. However, no method of transmission over the internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

5. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. When we no longer need your information, we will securely delete or anonymize it.

6. Your Rights and Choices

Depending on your location, you may have certain rights regarding your personal information:

• Access: Request access to the personal information we hold about you
• Correction: Request correction of inaccurate or incomplete information
• Deletion: Request deletion of your personal information
• Portability: Request a copy of your data in a portable format
• Opt-Out: Opt out of marketing communications at any time
• Restriction: Request restriction of processing of your information
• Objection: Object to processing of your information for certain purposes

To exercise these rights, please contact us at [email protected]. We will respond to your request within a reasonable timeframe.

7. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to collect and track information about your use of our Services. You can control cookies through your browser settings. Types of cookies we use include:

• Essential Cookies: Required for the Services to function properly
• Analytics Cookies: Help us understand how users interact with our Services
• Preference Cookies: Remember your preferences and settings
• Marketing Cookies: Used to deliver relevant advertisements (with your consent)

8. Third-Party Links

Our Services may contain links to third-party websites or services. We are not responsible for the privacy practices of these third parties. We encourage you to review their privacy policies before providing any personal information.

9. Children's Privacy

Our Services are not intended for children under the age of 18. We do not knowingly collect personal information from children under 18. If you believe we have inadvertently collected information from a child under 18, please contact us immediately so we can delete such information.

10. International Data Transfers

Your information may be transferred to, stored, and processed in countries other than your country of residence. These countries may have data protection laws that are different from the laws of your country. We take appropriate safeguards to ensure your information receives an adequate level of protection.

11. California Privacy Rights

If you are a California resident, you have additional rights under the California Consumer Privacy Act (CCPA):

• Right to know what personal information is collected, used, shared, or sold
• Right to delete personal information
• Right to opt-out of the sale of personal information (we do not sell personal information)
• Right to non-discrimination for exercising your privacy rights

12. GDPR Rights (European Users)

If you are located in the European Economic Area (EEA), you have rights under the General Data Protection Regulation (GDPR), including the rights listed in Section 6 above. Our lawful basis for processing your information includes consent, contract performance, legal obligations, and legitimate interests.

13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new Privacy Policy on this page and updating the "Last Updated" date. We encourage you to review this Privacy Policy periodically.

14. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our privacy practices, please contact us at: